Reference translation — the Arabic text is the binding version
This English translation is provided for reference only. The Arabic text is the official and binding version and prevails in case of any difference in interpretation.
Initial version under legal review — the Arabic text prevails.
We do not sell your data. This notice explains when and with whom we share your request details.
1. To fulfil your request (no extra consent — performance of the agreement)
- The technician or provider assigned to your request: name, mobile, address and photos of the problem as needed for the visit.
- Licensed payment and instalment gateways: transaction details only.
- Messaging, call and notification providers: your number and the message text.
2. Vetted-provider marketplace (only with your consent)
If we cannot serve you and you yourself agreed to “May we show your request to vetted providers?”, we show our vetted providers only the service, city, district and timing, without your name or number. Only one provider who accepts the request receives your number, and this is recorded in your processing log. You can withdraw at any time in My account → My privacy or by telling us, and we withdraw your request from the marketplace immediately.
3. Authorities
Only under a legal obligation or court order.
4. What your data report shows
Every share is recorded with its basis (the agreement, or your consent and its version), and you can request a report showing all of it.