Terms & Conditions

These Terms and Conditions (“Terms”) are a binding agreement between you (“Customer”, “you”) and Kashf Platform (Demo), commercial registration to be issued after licensing, Kingdom of Saudi Arabia, owner of the “Kashf” brand, the website kashf.com.sa and the Kashf app (“Kashf”, “we”). By using the website or app, or by sending a service request, you confirm that you have read and accepted these Terms, together with our Privacy Policy and Refund & Cancellation Policy Cookie settings, which form part of them.

1. Definitions

• Platform: the website kashf.com.sa and the Kashf app on the App Store and Google Play.
• Service: electronic water-leak detection, waterproofing and thermal insulation and related repairs in the cities available within Saudi Arabia.
• Inspection fee: a fixed amount shown clearly in the request form before you confirm the booking, covering the technician’s visit, on-site inspection, technical report and written quote.
• Supplementary invoice: an invoice issued after inspection based on the technician’s report and the quote you accept, payable through a secure online link or to the technician on completion.
• Request: a booking sent through the Platform as a guest using your name and mobile number.

2. Eligibility and guest use

• You must be an adult (18+) with legal capacity to contract, and the owner of the property or authorised by the owner to request the Service.
• No account is required. You request as a guest with your mobile number, which is the sole means of identification. You are responsible for the accuracy of the number, for it being yours, and for any request sent from it.
• We may decline or suspend any request whose details are inaccurate or that breaches these Terms.

3. Requests, identity confirmation and appointments

• Sending a request is an offer to book. A booking is confirmed only when we contact you by phone or WhatsApp on the registered number to confirm your identity and the appointment, or when the inspection fee is paid online under section 5.
• We aim to offer the earliest available slot in your city, including same-day and emergency slots where teams are available; appointments remain subject to technician availability, weather and road conditions, and we may propose an alternative time.
• You must provide access to the site at the agreed time, ensure an authorised adult is present, and disclose anything relevant to the technician’s safety (exposed wiring, hazardous materials, etc.).
• If access is not possible or nobody is present at the agreed time, the late-cancellation rules in the Refund & Cancellation Policy apply.

4. Prices, inspection fee and supplementary invoice

• Final prices for repair and insulation works depend on site conditions and cannot be fixed before inspection. We therefore collect only a fixed inspection fee at booking, whose amount and VAT treatment are displayed in the request form before confirmation.
• After inspection the technician provides a report and a written quote, which you are free to accept or decline. If you accept, the inspection fee already paid is deducted from the final invoice. If you decline, the inspection fee covers the inspection and report, with no further obligation.
• The supplementary invoice covers the balance for the works you accepted. You receive a secure online payment link, or may pay the technician on completion. It states the works performed and the request number.
• All amounts are in Saudi Riyals and subject to VAT under Saudi law, shown clearly on the invoice.

5. Payment methods

• Depending on what is shown in the request form, two options may be offered: online payment of the inspection fee at booking, or payment on service (cash or the technician’s POS terminal). Only one option may be available in certain cities or periods; this is stated clearly in the form and never adds any charge.
• Online payments are processed by licensed, PCI DSS-compliant gateways supporting mada, Apple Pay and credit cards. Card details are entered only on the gateway’s page; we never see or store them.
• An online payment is complete only once the gateway officially confirms it to us; you then receive a notification and the payment appears on your request tracking page.
• Apple Pay and mada are trademarks of their respective owners; neither Apple nor Saudi Payments is a party to this agreement.

6. Cancellation and refunds

The Refund & Cancellation Policy governs your rights to cancel and to a refund of the inspection fee. In summary: cancelling at least twenty-four (24) hours before the scheduled dispatch time entitles you to a full refund of any inspection fee paid online, to the same payment method; and if we cancel or cannot perform the visit, you receive a full refund in all cases.

7. Performance and warranty

• We perform the Service with professional care, qualified technicians and electronic detection equipment, in line with Saudi regulations.
• Repair and insulation works carry a written warranty whose duration and conditions depend on the work and materials and are stated in the quote and invoice. The warranty excludes damage caused by misuse, later alterations by third parties or events beyond our control.
• Inspection findings are a professional assessment based on the inspection and available equipment; other leaks or defects not detectable at the time may exist. We use best efforts to detect them, without this being an absolute guarantee.

8. Customer obligations and acceptable use

• Provide accurate, current information and use a mobile number that belongs to you.
• Do not send fake or duplicate requests, use the Platform for any unlawful purpose, or attempt to manipulate contact buttons, advertisements or protection systems.
• Uploaded photos must show only the service location and must not contain people or offensive or unlawful content.
• Do not attempt unauthorised access to our systems or other customers’ data.

9. Intellectual property

The “Kashf” name, logo, content, designs and software are owned by or licensed to us and protected by intellectual-property law. You may use the Platform for personal, non-commercial purposes only. Articles and guides are general information and do not replace an on-site technical inspection.

10. App stores

• The Kashf app is available on the App Store and Google Play and is also subject to the store’s terms. You are granted a personal, non-exclusive, non-transferable licence to use the app on your devices.
• Apple Inc. and Google LLC are not parties to these Terms and bear no responsibility for the app, its maintenance, support or any claim relating to it; Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.
• You may request deletion of your data at any time in the app: Settings → Delete my data.

11. Limitation of liability

• Our liability for any claim relating to a specific service is limited to the amount you paid for that service, unless the law provides otherwise or the claim arises from our fraud or gross negligence.
• We are not liable for indirect or consequential loss, for damage resulting from inaccurate information you provided, from denied access to the site, or from force majeure.
• Nothing in these Terms limits your statutory consumer rights under the laws of Saudi Arabia.

12. Complaints, disputes and governing law

• Please raise any complaint first at support@kashf.com.sa or WhatsApp +966 54 402 7180; we reply within two business days and seek an amicable resolution.
• These Terms are governed by the laws of the Kingdom of Saudi Arabia, and its courts have jurisdiction over any dispute not resolved amicably, without prejudice to your right to approach consumer-protection authorities.

13. General

• We may update these Terms from time to time; the date above shows the latest version, which applies to requests sent after it.
• If any clause is held invalid, the remaining clauses remain in force.
• These Terms, the Privacy Policy, the Refund & Cancellation Policy and the written quote constitute the entire agreement regarding the Service.

14. Contact

Kashf Platform (Demo) — “Kashf”
commercial registration to be issued after licensing — Kingdom of Saudi Arabia
Email: support@kashf.com.sa — Phone/WhatsApp: +966 54 402 7180
Website: kashf.com.sa