Emergency water leak? We move with immediate priority

A sudden, severe water leak can't wait — whether it's a burst pipe, a sudden overflow from the tank, or a leak threatening to flood part of the house. These cases need a fast response, and that's exactly what we provide.

What counts as an emergency?

• A sudden burst or crack in a main pipe causing continuous water flow.
• A sudden overflow from the ground or elevated tank.
• A fast leak threatening to damage furniture or electrical appliances.
• A sudden strong damp smell accompanied by a clear sound of running water inside a wall or ceiling.

The first step before we arrive: shut off the main water valve

In any severe emergency leak, the first action that stops the damage immediately is shutting off the home's main water valve (usually near the meter or at the main supply line entry). This stops the water flow until the technical team arrives, and significantly reduces the extent of the damage.

How do we handle an emergency report?

When you contact us about an emergency via WhatsApp or a direct call, we give this type of request immediate scheduling priority, and send the nearest available technical team to your location. Actual arrival time varies by your city and how close an available team is at the time of the report, and we give you a realistic estimate as soon as you contact us directly, rather than a vague general promise.

What happens on arrival?

1. A quick assessment of the leak's source and severity.
2. Immediately stopping the leak source (a temporary or permanent fix, depending on the case) to stop ongoing damage.
3. An electronic inspection to determine whether there are any additional, non-visible damages or leaks resulting from the incident.
4. Handing you a report on the condition and the full repair plan, if additional work is needed after stopping the immediate danger.

Is the emergency service available in all cities?

We cover emergencies in major cities faster given the availability of nearer technical teams, while in smaller governorates we try to arrive as quickly as possible depending on the available distance. It's always best to contact us directly as soon as the emergency happens to know the precise estimated time for your location.