💬 Customer service & complaints

Write in English and the assistant replies in English. On-site service is available in Saudi Arabia only.

🔒 Privacy and security

Customers with orders sign in with their order number and mobile, then a verification code sent to them; any visitor can ask the AI assistant without an order number.
🤖 "Kashf Assistant" replies first — an AI assistant, not a staff member. Your chat text is sent to the AI provider only to generate the reply, without your mobile number. You can ask for a staff member at any time with the "Talk to a staff member" button or by typing "staff", and complaints and emergencies are passed to the team automatically. Its replies are guidance; the team confirms appointments and prices.
Messages and attachments are encrypted in transit (HTTPS) and encrypted at rest on our servers (AES-256), and only the customer service team can see them.
Messages are not stored on your device. The conversation is removed from your side automatically 3 days after the last activity unless you have a completed order, and you can delete it yourself at any time.
To have all your data and conversations deleted permanently from our servers: data deletion request — completed within 30 days at most.
Do not send passwords or bank card details in the chat.