How to verify a leak inspection report and warranty certificate is genuine
You have a leak inspection report or a warranty certificate, and you want to be sure it is genuine before giving it to the water company, a buyer or a tenant. Or you want to know whether your warranty is still valid. You can verify a leak inspection report or warranty from Kashf on an official page on its website, by scanning the QR code or entering the serial number and verification code.
In this guide you will learn where to find the code, what each result means, and how the documents differ. You will also learn how to save the warranty in your phone wallet, how to read the "meter proof" lines that document a stopped leak in numbers, and how to share your property's verified file.
What does it mean to verify a leak inspection report and warranty?
Every official document Kashf issues carries a unique serial number, a 6-character verification code and a QR code. Scanning opens the verification page on the Kashf website, which shows the document's details as stored by the business, with its status: valid, expired or cancelled.
The rule written on the verification page itself: any copy that does not match this page is not official. So nobody can change a warranty date or an inspection result in a PDF or a printed sheet without it showing.
Who are these tools for?
- Customers who received a report or warranty certificate.
- Anyone submitting a report to another party, such as the water company, an insurer or a bank.
- Buyers or tenants who have been shown a property inspection report.
- Owners who want to show their inspection history when selling or letting.
When should you verify?
- As soon as you receive the report or certificate, to check your name, the warranty period and where the work was done.
- Before submitting the report to anyone.
- When a problem appears in work covered by the warranty, to see whether it is still valid.
- When buying or renting a property that comes with a Kashf inspection document.
Where do you verify?
- The official verification page /verify/, which opens directly when you scan the printed QR code.
- The "Verify Your Warranty Certificate" tool in the Tools Hub, to enter the certificate number and code by hand.
- Private links sent to you on WhatsApp for some documents, such as a maintenance contract or the home file.
Always make sure the page is on the kashf.com.sa domain. Verification works from anywhere in the world, even though Kashf's services are in Saudi Arabia only.
What do you need before you start?
- The original document, on paper or as a PDF, or the WhatsApp message that delivered it.
- Your phone camera to scan the QR code, or the serial number and verification code written exactly as printed.
- An internet connection.
Tools and how to use them, step by step
Document Verification Page
One public page that verifies all official Kashf documents. The letter in the link and the number's prefix identify the type:
- Inspection report: KSR-year-serial, such as KSR-2026-000012.
- Warranty certificate: KSW-…
- Tax invoice: INV-…
- Payment receipt voucher: RV-…
- Authorization letter: TF-…
- Quote and contract: open from their own link or the QR code printed on them, where you also approve the quote or sign electronically.
The page shows nothing unless the number and verification code match together, and the mobile number is partly masked. Even so, your name and the work details are shown, so share the code only with people you want to see the document.
Steps for correct use
- Scan the QR code
Point your phone camera at the QR code printed on the document and tap the link that appears. This is the fastest and most accurate way, because the link carries both the number and the code.
- Or enter the number and code by hand
If you open the verification page without a code, a form for verifying a document issued by Kashf appears with two fields, and no error message. Type the inspection report number (such as KSR-2026-000012) or warranty certificate number (such as KSW-2026-000012), then the 6-character verification code, and tap "Verify". A certificate number opens the warranty page automatically. You can also use the "Verify Your Warranty Certificate" tool. For other documents, scan their code.
- Read the result header
A green ✓ saying the report is valid and official, or the warranty certificate is valid and active, means the document matches. A red ! saying it could not be verified means it does not match. Below it are the business name, the document number and its issue date.
- Match the details and fingerprint
Compare the name, dates and results on the page line by line with the document in your hand. At the bottom of the page is the document fingerprint, which must match the fingerprint printed on the document and its stamp.
- Download the official copy
Tap the button to download the report PDF or the certificate PDF for a matching copy. You can also get the English version with the "English PDF" button when you submit it to someone who needs it.
How to read the result
A valid inspection report shows:
- The customer, the partly masked mobile number, the water account and meter number, the city and the building details.
- The technician who did the work, if the business chose to show it.
- Building status: "needs maintenance" in red or "no maintenance needed" in green.
- Damage status: no damage, repaired, not yet repaired, or partly repaired.
- A "tests passed" line: how many of the applicable items passed, and the number of faults.
- The item table, each item marked "passed", "fault found" or "not applicable", with a note.
- The summary, recommendations and photos.
A warranty certificate shows one of three statuses:
- "Valid and active", with the number of days remaining.
- "Valid — warranty period ended".
- "Cancelled certificate", which cannot be relied on.
The certificate shows the type of work, the work done, where it was done, the completion date, the warranty start and end dates, and its terms.
"Could not verify": scan again from the original document, and check the code character by character. If the result stays the same, the document may not have been issued by Kashf or may have been altered, so do not rely on it, and call 0544027180.
Verify Your Warranty Certificate
A short tool in the Tools Hub for anyone who cannot scan the QR code, for example when the certificate is shown on another screen or the code is damaged. You type the certificate serial number and the verification code exactly as printed, and the tool opens the certificate's official verification page on the Kashf server.
The tool does not issue certificates or calculate anything in your browser. Kashf warranty certificates are only issued by the business after the work is actually completed, and their validity is decided by the verification page.
Steps for correct use
- Open the tool
Tap "Verify your warranty certificate now" to open the "Verify Your Warranty Certificate" window.
- Type the certificate number
In "Certificate serial number", type the number exactly as printed, such as KSW-2026-000012, using only Latin letters, digits and hyphens.
- Type the verification code
In "Verification code", type the code printed next to the number on the certificate, using Latin letters and digits with no spaces.
- Open the verification page
Tap "Open verification page". If the format is wrong, a red message points to the field. If it is right, you move to the official verification page to read the result.
How to read the result
- "Valid and active warranty certificate": the certificate is genuine and active, with the number of days remaining.
- "Warranty period ended" or "cancelled": the certificate was really issued, but it is no longer active.
- "Could not verify the certificate": retype the number and code carefully; if the result persists, contact Kashf on 0544027180.
- A red message inside the tool: the format is not accepted, such as Arabic letters or spaces.
Signs of an unofficial document
- It has no QR code, or its code opens a site other than kashf.com.sa.
- The verification page shows "could not verify" even though the number and code were entered carefully.
- The details on the page differ from the paper: the name, the date, the warranty period or the result.
- The printed document fingerprint does not match the fingerprint at the bottom of the verification page.
- The certificate shows "cancelled" or "warranty period ended" while it is being presented to you as active.
In all these cases, do not rely on the document, and contact Kashf on 0544027180. For general criteria on choosing a reliable inspection company, read how to choose a reliable leak detection company.
Report, warranty and invoice: what's the difference?
- Inspection report: describes what the technician found on the day: the network, tanks, bathrooms and other items, each item's result and the recommendations. It can be submitted to an official body, such as the National Water Company (NWC, the Saudi water utility) when a high bill is being reviewed, as a technical statement. The decision on the request belongs to that body. For more, read the high water bill guide.
- Warranty certificate: covers the work described in it, against workmanship defects, for a set period with start and end dates, under the terms written in it.
- Tax invoice and payment receipt voucher: prove the amount paid and the VAT; they do not prove an inspection result or a warranty.
Common mistakes when verifying
- Relying on a PDF without verifying it: a file can be edited; the verification page is the reference.
- Mixing up similar-looking characters when typing the code by hand; scanning is more accurate.
- Posting a photo of the document with the full code online.
- Assuming the warranty covers the whole house: it only covers the work and locations written on it.
- Showing a buyer an old report as if it were the property's current condition.
Honest limits of verification
- The verification page proves the document was issued by Kashf and has not been altered. It does not decide whether any other party will accept it.
- A report describes the property's condition at the time of inspection only.
- A warranty is governed by its written wording, terms and exclusions.
- "Meter proof" only measures what passes through the meter.
- The wallet and home file only work when those features are switched on.
- Legal questions in disputes or sales need a specialist.
When do you need a leak detection technician?
- If your property's latest inspection is old, or its status is "needs maintenance".
- If a problem appears in work covered by the warranty, contact Kashf with the certificate number first.
- If you are buying a property without a recent inspection report, read the pre-purchase villa inspection guide.
A Kashf inspection is electronic, without random demolition, and produces a report with a serial number, verification code and QR code like the one explained here. Book your inspection now; on-site service is available in Saudi Arabia only.
Frequently asked questions
How do I verify a leak inspection report and warranty from Kashf?
Scan the QR code printed on the document with your phone camera, and the official verification page on the Kashf website opens with the document's details and status. If you can't scan it, enter the report number and six-character verification code on the verification page, or use the Verify Your Warranty Certificate tool for a certificate number and code.
I got "could not verify the report". Does that mean it's fake?
Not necessarily. Most cases are a typo in the code or number, or an unclear photo of the QR code. Scan again from the original document and check similar-looking characters. If the result stays the same, do not rely on the document, and call Kashf on 0544027180 to match it against its records.
Does the National Water Company accept a Kashf report?
An inspection report can be submitted to the National Water Company as a technical statement when asking for a high bill to be reviewed, and its verification code lets staff confirm it is genuine. But accepting the request and any compensation decision belong to the company under its procedures and rules, and no inspection company can promise the outcome.
Can anyone see my report on the verification page?
The report is only shown to someone who has both its number and verification code, or the QR code that combines them, and the mobile number is partly masked. But anyone with the code can see your name, the inspection details and the photos, so share the document or code only with people you choose, and never post it publicly.
I lost my warranty certificate. How do I get it back?
Contact Kashf through customer support and choose the warranty topic, or call and give your order number or registered mobile. The certificate is kept by the business, and the verification link can be sent again so you can download an official matching PDF.
My warranty certificate has expired. Can I still make a claim?
The verification page then shows the certificate as valid but with the warranty period ended, meaning cover ended on the date written. A warranty is governed by its period and terms. You can still ask for a new inspection, and repairs after the warranty ends are priced in a separate quote.
What does "document fingerprint" mean on the verification page?
It is a short code calculated from the document's key details. It is printed on the document and its stamp and appears at the bottom of the verification page. If the printed fingerprint differs from the one on the page, the copy in your hand does not match the document issued and cannot be relied on.
Is the English version of the report official?
Yes. The verification page lets you download the report and certificate in Arabic or English, from the same document with the same number. The fixed headings and items are translated. Free-text notes with no translation entered may appear in their original Arabic, with a note saying so.
Can I show a buyer my home's inspection history?
Yes. If the home file feature is available, ask Kashf to create a file for your property. You get a link showing the safety status from the latest inspection, the inspection reports and the warranty certificates, each with a verification link. Without it, you can share the verification link of each report or certificate directly.
Related services
On-site inspections are available in Saudi Arabia; the tools and guides work anywhere.
This guide is educational. It explains estimation tools that help you understand a situation and decide what to do next; confirming a leak and pinpointing it always requires an on-site inspection with instruments. Structural questions are for a licensed engineer to decide.