Book a leak detection inspection online, step by step, and what happens after you submit
A leak is worrying you, or your water bill suddenly jumped, and you don't want long phone calls describing the address and explaining the problem? With Kashf you can book a leak detection inspection online in about a minute. Your request goes straight to the operations team with an order number you can track yourself.
In this guide you will learn the booking channels available: the order form on the website, plus booking inside WhatsApp or through an AI assistant when those channels are switched on. You will also see what happens after you submit, step by step: the messages you receive, the inspection fee and how to pay it, and how to confirm the technician's identity before you open the door. Booking and on-site service are available in Saudi Arabia only.
What does it mean to book a leak detection inspection online, and what do you get?
It is a request for a leak detection technician's visit that you send yourself from your phone instead of calling. You enter the property location, describe the problem and choose a suitable time. An order is created with a unique number starting with KS and reaches the team instantly.
A specialist then calls you to confirm the appointment. The technician arrives with electronic detection equipment and works without random demolition. You then receive a report and a repair quote, which commits you to nothing until you approve it.
Who is this for?
- Owners of a villa or apartment in Saudi Arabia who notice damp, the sound of water or a higher bill.
- Tenants who want to document the problem before telling the landlord.
- Anyone who prefers typing and attaching photos to phone calls.
- Anyone booking for relatives, as long as they enter a mobile number whose owner will answer the team.
When should you book online?
Book online when you suspect a leak and there is no immediate danger: a damp patch that is spreading, a meter turning with the taps closed, or an unexplained bill. Before booking, you can run the meter test to give the technician extra information.
If water is flowing heavily or reaching electricity, close the main valve and cut the power to the area first, then call 0544027180 directly. In a dangerous situation in Saudi Arabia, call 998 (civil defense). Also read what to do in a leak emergency.
Where do you book?
- The order form on the website: the /order/ page, which works on any phone or computer with no app to download.
- Inside WhatsApp: when the booking form is switched on in Kashf's WhatsApp.
- Through an AI assistant: when the official booking interface is switched on at the /ai/ page.
Every channel creates the same kind of order in the system, so you track it with the same number whichever channel you used.
What do you need before you start?
- A valid Saudi mobile number in the format 05XXXXXXXX, because confirmation and messages go to it.
- The property location: either location services (GPS) switched on, or the city and district or nearest landmark.
- A short description of the problem: where it shows, since when, and whether there is a roof or ground tank.
- Clear photos of stains, the meter or the leak spot. They are optional, but they help the technician prepare.
- To pay online: a card enabled for online purchases, or a device that supports Apple Pay.
How to use it correctly, step by step
Water Leak Inspection Booking Form
A single page with four sections: property location, problem details, contact details, and inspection fee (shown only when an inspection fee is switched on). The default service is water leak detection.
The form saves what you type in your browser, so your details are not lost if the connection drops, and it prevents a duplicate order if you tap submit twice. Photos are compressed before upload, and the location data stored inside them is removed.
Steps for correct use
- Open the order form
Go to the order page from the "Book" button on any page. You will see the heading "Request water leak detection" and sections numbered 1 to 4.
- Set the property location
The fastest way is "Detect my location": allow the browser to access your location and a small map appears with the accuracy in meters, and the city is chosen for you. If a "Low accuracy" warning appears, switch on GPS and tap "Refresh", or type the nearest landmark. The alternatives are "Send my location via WhatsApp", or choosing the city from the list and typing the district or street and nearest landmark. The city is required, plus at least one of: automatic location, WhatsApp, district or landmark.
- Describe the problem and attach photos
Answer the short service questions by tapping the options. Required questions are marked *, and questions that accept more than one answer say so. Then write a short description in "Describe the problem briefly", and add photos with "Add photos" up to the limit shown. Each photo shows ✓ when it has uploaded, or ! if it failed; tap ! to retry.
- Enter contact details and timing
Type your name and mobile number. "✓ Valid number" appears when the format is right; the form accepts Arabic digits and the international 966 format. Choose a suitable visit time: earliest, morning, afternoon or evening. Tick "Emergency" only if the leak is severe or close to electricity. Email is optional and useful for receiving the invoice. Then accept the privacy policy, terms and cancellation and refund policy.
- Choose how to pay the inspection fee
If section 4 appears, you will see one or both options: "Pay online now", with the amount and the payment methods available, which confirms the booking as soon as you pay; or "Pay at inspection (to the technician)" in cash or by card terminal. If section 4 does not appear, the details are agreed when the specialist contacts you.
- Submit and save the order number
Tap "Submit order". If photos are still uploading, you will see an upload counter, so wait. On success, a confirmation screen appears with your order number, such as KS261002A7QX: the letters KS, then today's date, then 4 characters. Save it with a screenshot.
How to read the result
The success screen shows the order number and a summary of the service, city, preferred time, mobile number and payment method, with "next steps" below. Its buttons:
- "Pay the inspection fee now": appears if you chose online payment; the booking is confirmed after payment. Payment details are in the online payment guide.
- "Send a copy of the order via WhatsApp": optional; it opens a ready-made message with all the details.
- "Track order": shows the order stages. If you open it on another device, enter the order number and mobile number.
Order stages as shown in tracking: New → Your order was accepted → We contacted you → Appointment scheduled → In progress → Completed, or "Cancelled".
The "Could not submit the order" screen means a connection problem, not a rejection. Your details are kept on the page, so tap "Retry", send the order via WhatsApp instead, or call directly. If a message about too many attempts appears, wait a little and try again.
Your order's journey after booking: what arrives, and when?
- Right after submitting: the order number appears on screen. If automatic messaging is switched on, you receive an SMS or WhatsApp saying your order KS… was received, with a tracking link.
- Order accepted and contact: the team reviews the order and a specialist calls you. The status changes to "Your order was accepted", then "We contacted you".
- Appointment confirmed: once agreed, the status changes to "Appointment scheduled". You may receive a message with the visit date and time of day, and a reminder the day before.
- Before arrival: you may receive the technician card and visit code, and the technician calls before arriving.
- Inspection day: "In progress". The technician inspects with electronic equipment, then gives you the inspection result and a repair quote if a leak is found.
- After the work: "Completed". You receive the inspection report with a serial number and verification code, and a warranty certificate for the work done. You can verify both.
To ask about an order or give feedback at any stage, use customer support and complaints with your order number and mobile.
Which booking channel suits you?
- Website form: the most complete. It has precise location, photos, service questions and a choice of how to pay the inspection fee, and suits most cases.
- WhatsApp: the easiest if you live in WhatsApp, but its form has no photos or automatic location, so send those in the chat after booking.
- AI assistant: if you are already planning with your assistant. Check its details before sending.
- Direct call: for emergencies.
The inspection fee: what do you pay when booking?
Kashf may charge an inspection fee when you book. The amount appears clearly in section 4 of the order form and is set by the business, so do not rely on any figure outside that page. How it is applied is written under the amount and in the next steps shown after booking. By default it is deducted from the repair cost if you accept the quote. The phrase "free with no obligation" at the bottom of the form only appears when there is no inspection fee.
The repair price itself is only set after the inspection, because it depends on the leak's location and the type of pipework. To understand what affects the cost, read the leak detection cost guide. Prices are in SAR (Saudi riyal).
Common mistakes that spoil the booking
- A wrong mobile number, or one nobody answers: all confirmation happens on this number.
- An inaccurate location: GPS accuracy indoors can be weak, so also type the nearest landmark.
- Ticking "Emergency" without need: it confuses the priority of genuinely dangerous cases.
- Closing the page before photos finish uploading: wait for ✓ on every photo.
- Booking more than once on different channels: it creates duplicate orders.
- Paying a fee through a link from a number other than Kashf's: genuine payment links only open on the Kashf website.
Honest limits of online booking
- An online booking is a request for an appointment, not a confirmation. The appointment is confirmed by the specialist's call and the "Appointment scheduled" status.
- The preferred time is a wish the team tries to meet depending on the schedule.
- Form answers and photos do not replace an on-site inspection, and no final diagnosis or price is based on them.
- The WhatsApp and AI assistant channels only work when switched on. If the submit button shows "Order intake is temporarily paused", contact us by phone.
- Booking requires a Saudi mobile number, and on-site service is available in Saudi Arabia only.
When do you need a leak detection technician?
Book an inspection if you notice: a meter moving with the taps closed, a bill higher than usual for no reason, a damp patch that is spreading, the sound of running water inside a wall at night, or a tank emptying faster than usual.
Kashf technicians use acoustic devices, thermal cameras, pressure testing and tracer gas to locate the leak without random demolition, and after the inspection you receive a written report with a verification code. Book your inspection now or message us on WhatsApp at 0544027180.
Frequently asked questions
If I book a leak detection inspection online, am I committed to anything?
The booking is only a request for an appointment. A specialist calls you to confirm the details, then the technician inspects the site and gives you a report and a repair quote. You are not committed to any repair until you approve the quote. If an inspection fee appears on the form, it covers the inspection visit itself, and you can review the linked cancellation and refund policy before submitting.
How do I know my order actually went through?
The order number appears on the success screen right after submitting. It starts with KS, then today's date, then four characters. If automatic messaging is on, you also receive a confirmation on your mobile with the number and a tracking link. No success screen means the order was not sent, so retry or send it via WhatsApp from the error screen.
Why didn't I receive a message after booking?
Automatic confirmation messages only work when the messaging channel is switched on, and they can be delayed by the mobile network. The main reference is the order number shown on screen; if you saved it, your order is registered. If a long time passes without a call, ask about your order with its number and your mobile through customer support or WhatsApp.
Can I pick the exact day and hour of the visit in the form?
The form lets you choose a preferred time of day: earliest, morning, afternoon or evening. Booking inside WhatsApp also lets you choose a preferred date. The exact appointment is set when the specialist calls you, based on the technicians' schedule and your location, and then your order status changes to "Appointment scheduled".
How do I track my order from another phone or after clearing my browser?
Tracking does not depend on your device. Open order tracking, then enter the order number and the mobile number you booked with, and the status and stages appear. You can also sign in to customer support with the same number and mobile to ask a question or give feedback.
How do I make sure the person at the door is a Kashf technician?
If you received a technician card, ask them to say the four-digit visit code and compare their face with the photo on the card. If no card arrived or you have any doubt, call the published number 0544027180 before opening the door and ask for the technician assigned to your order.
What should I do if the leak is severe and can't wait?
Close the main water valve, cut the power to the wet area if water is near switches or sockets, and keep away from any bulging ceiling. Then call the published number directly, or book and tick the "Emergency" option on the form so the team sees your order as urgent. In real danger in Saudi Arabia, call civil defense on 998.
Can I change the appointment or cancel the order after booking?
Yes. Contact the team with your order number by phone, WhatsApp or customer support, and ask to change or cancel it. If you paid the inspection fee online, the cancellation and refund policy published on the website applies to it.
Do I need to be at home during the inspection?
The technician needs someone to let them in and show them the bathrooms, kitchen, tanks and meter, with water and power available, because some tests require turning the water on or off. If you will not be there, tell the specialist when confirming the appointment the name and mobile of the person who will be at the property.
Related services
On-site inspections are available in Saudi Arabia; the tools and guides work anywhere.
This guide is educational. It explains estimation tools that help you understand a situation and decide what to do next; confirming a leak and pinpointing it always requires an on-site inspection with instruments. Structural questions are for a licensed engineer to decide.