Online payment for leak detection: mada, Apple Pay, installments and card holds
You received a payment link after booking an inspection or after a repair, and you want to know whether it is safe, which method to use, and what happens if the money is taken but no result appears. This guide explains online payment for leak detection at Kashf exactly as it works.
You will learn the types of payment, the methods you may see, when installments are available, and how the "pay after confirmation" option holds the amount on your card and only takes it after you confirm. You will also learn how to read each screen of the payment page, and how to avoid fake links. Kashf's services, and these payments, are for customers in Saudi Arabia; amounts are in SAR (Saudi riyal).
What is online payment for leak detection, and what does it offer?
Every Kashf payment has its own private payment link that opens the payment page on the Kashf website. The page shows the order number, the item description and the amount in SAR. It then takes you to the payment gateway's page to enter your card details, and brings you back to the Kashf website to show the result.
Common payment types:
- Inspection fee: at booking, if you chose to pay online instead of paying the technician.
- Supplementary invoice: the value of the repair or waterproofing work the technician set after the inspection and you approved.
- Paying a tax invoice or a maintenance contract installment: through a link for the remaining amount.
Who is this guide for?
For every customer who received a payment link from Kashf, and for anyone who wants to pay in installments or prefers that the money is not taken until the repair is confirmed. It also helps anyone paying on behalf of their parents or a property owner.
When do you pay?
- At booking: a "Pay the inspection fee now" button appears on the order success screen, and the booking is confirmed after payment.
- After the inspection: when the team issues a supplementary invoice, its link reaches your mobile by message and is recorded in your order history.
- On contract installment dates: if you have a regular maintenance contract.
Each link has an expiry time written at the bottom of the payment page, so pay before it expires or ask for a new link.
Where do you pay?
You always start from a page on the kashf.com.sa domain under /pay/. After tapping the pay button, you move to the official payment gateway page to enter your card or use Apple Pay, or to the Tabby or Tamara page for installments. Then you return to the Kashf website automatically.
Nobody from Kashf will ask for your card details or verification code (OTP) by phone, WhatsApp or chat.
What do you need before you start?
- The payment link exactly as you received it, complete and unchanged.
- A mada card or a credit card enabled for online purchases, or a device that supports Apple Pay.
- The mobile registered with your bank, to receive the verification code.
- For installments with Tabby or Tamara: a correct email address, because the installment provider sends the payment schedule to it.
How to use it correctly, step by step
Online Payment Page
A payment page for each individual payment. It shows the order number, the service and the item, the status "Awaiting payment", and the amount in SAR; next to an inspection fee it says "incl. VAT" if VAT is included.
Under the amount, buttons appear for the methods currently switched on only. You may see all or some of them:
- Credit card (Visa and Mastercard).
- mada (the Saudi bank debit card).
- Apple Pay (with fingerprint or face on Apple devices).
- Split into 4 payments with Tabby or Tamara, showing each installment. Installments usually appear for work invoices, within minimum and maximum amounts set by the business.
Google Pay may appear inside the card gateway's page on devices and browsers that support it, if the gateway has it switched on, but it is not a separate button on the Kashf page.
The page only shows "paid" after the Kashf server has checked with the gateway itself that the transaction completed with the right amount and currency. The Kashf website does not keep your card details; they are processed by the gateway only.
Steps for correct use
- Open the link and check it
Open the link from the Kashf message or the order success screen. Make sure the address starts with kashf.com.sa/pay/, and that the KS… order number and item match your order.
- Check the amount and item
Read the Item line, such as "Inspection fee — order KS…" or the description of the work on a supplementary invoice, and compare the amount with what you agreed with the specialist. If anything differs, do not pay; contact the team.
- Choose a payment method
Tap the method you want and it is highlighted in green. If you choose Tabby or Tamara and your email is not on file, a field for your email appears, because the installment provider requires it.
- Complete payment on the gateway
Tap "Pay now" and you move to the gateway page. Enter your card details or confirm with Apple Pay, then enter the verification code your bank sends. With installments, you pay the first installment now and the provider collects the rest on its schedule.
- Wait for confirmation; don't pay twice
When you return, you may see "Confirming payment with the gateway…". The page checks the status automatically every few seconds for about a minute. Don't close it or retry, so the transaction is not charged twice.
- Save the receipt
On success, tap "Print / save receipt PDF". It includes the receipt number, order number, item, payment method and date, with the payee name Al-Azl Al-Haseen Contracting Est. (Alazl Alhaseen Contracting Est.).
How to read the result
- "Payment successful": the gateway has confirmed the transaction. For an inspection fee, your booking is confirmed and a specialist calls to set the appointment; the page shows how the fee is applied as set by the business (such as being deducted from the repair if you accept the quote), if configured. For a work invoice that includes a warranty, you receive a written warranty certificate with its start date and duration. For a supplementary invoice, the technician is notified to start work as scheduled.
- "Confirming payment": the bank's confirmation has not arrived yet. If the minute passes with no result and the money was taken, your order updates automatically within minutes and you get a notification. Tap "Refresh status" later, or "Contact support", and do not pay again.
- "Payment cancelled": you left the gateway page before finishing, and nothing was charged. You can retry or choose another method.
- "Payment not completed": the bank or gateway declined the transaction, and nothing was charged. Common reasons shown: insufficient balance or daily limit exceeded, the verification code was not completed, the card is not enabled for online purchases, or a wrong card number, expiry date or CVV.
- "Payment link expired": nothing was charged. Tap "Create a new payment link" for the same amount.
- "Amount refunded": the money was returned to the same payment method. The page notes it appears in your account within 5 to 14 business days depending on your bank.
- "Online payment is currently unavailable": online methods are temporarily paused. Call or message the team.
- "I prefer to pay at service" button: appears for inspection fees only, when paying the technician is available. If you choose it, the page confirms your booking with payment at service, and you pay the technician in cash or by card terminal.
How to recognize a genuine payment link and protect your card
- A genuine link starts with kashf.com.sa/pay/ followed by a long code. Do not open any link on a different domain that claims to be from Kashf.
- The Kashf page never asks for your card number. You enter the card only on the gateway page, after tapping "Pay now".
- The verification code (OTP) is typed only on your bank's page, and never given to anyone, whoever they claim to be.
- Do not send a photo of your card or its details in chat or WhatsApp; the customer support page itself warns about this.
- If you doubt a link, open customer support with your order number, or call 0544027180 before paying.
Which payment method should you choose?
- mada: suits most customers in Saudi Arabia, and is taken straight from your current account.
- Apple Pay: the fastest on an iPhone, with no card number to type.
- Credit card: suitable if you want to use "pay after confirmation" when it is switched on, or your card's benefits.
- Installments (Tabby or Tamara): for larger repair invoices within the limits shown. You pay the first installment now and the rest in 3 payments on the provider's schedule. Read the provider's terms before agreeing.
- Pay at service: for inspection fees when available, in cash or by card terminal with the technician.
After paying, you can ask for the tax invoice and payment receipt voucher, and verify them with their verification code as described in the document verification guide.
Common payment mistakes
- Paying again during the "Confirming payment" screen: it can create two transactions. Wait, or contact support.
- Opening an old link after a new one was issued for a different amount: the old unpaid link is cancelled, so use the latest link you received.
- A card not enabled for online purchases: enable it in your banking app before trying.
- Choosing installments with a wrong email: the payment schedule is sent to that email.
- Thinking a hold means a charge: with "pay after confirmation", the amount is only held until you confirm or the deadline passes.
- Forgetting the automatic collection time while you have an issue with the work you have not reported.
Honest limits of online payment
- The methods shown change with what Kashf has switched on and whether each gateway is ready, so you may not see every method every time.
- Installments depend on approval by Tabby or Tamara and their terms, and on the amount limits set by the business.
- "Pay after confirmation" is not a promise about the quality of the work; it gives you time to check before collection. The hold period is short by nature, because banks release holds after a few days.
- How long refunded or released amounts take to show in your account is up to your bank.
- This guide is general information about how payment works, not financial advice.
When do you need a leak detection technician?
If you haven't booked yet, everything starts with an accurate inspection: a meter moving with all outlets closed, a high bill, or damp that is spreading. Kashf technicians locate the leak with acoustic and thermal devices, pressure tests and tracer gas, without random demolition. After the inspection you receive a written report with a verification code and a clear quote before paying for any repair work.
Book your inspection now (Saudi Arabia only), and read the booking steps and what happens next.
Frequently asked questions
Is online payment for leak detection at Kashf safe?
You start from a page on the Kashf website showing your order and the amount, then enter your card details on the payment gateway's page, not on the Kashf website, and your bank confirms with a verification code. A payment is only marked paid after the server checks with the gateway itself. Just make sure the link starts with the Kashf domain and never give your verification code to anyone.
Which payment methods are available?
Whatever is switched on at the time: mada, Visa and Mastercard credit cards, Apple Pay, and installments in four payments with Tabby or Tamara for work invoices within certain limits. Google Pay may appear inside the card gateway's page on supported devices. For inspection fees, paying the technician at the visit may also be available.
Can I pay for a leak repair in installments?
Yes, if installments are switched on and the invoice is within the minimum and maximum set by the business. You will then see a "Split into 4 payments" option with each installment amount. You pay the first now and the rest on the Tabby or Tamara schedule; you need a correct email, and approval by the installment provider.
The money left my account but the page still says it's confirming. What should I do?
Don't pay again. Sometimes the bank's confirmation is delayed; the system updates your order automatically when it arrives and sends you a notification. Wait a few minutes, then tap "Refresh status". If nothing changes, tap "Contact support" and send the order number and the time of the transaction.
My payment link has expired. How do I pay?
Open the same link and you will see the "Payment link expired" screen, confirming nothing was charged. Tap "Create a new payment link" to get a link for the same amount and complete the payment. If the button does not appear, online payment is temporarily paused, so contact the team.
Can I pay the inspection fee in cash to the technician?
If paying at service is switched on, you will see a "Pay at inspection (to the technician)" option on the order form, or an "I prefer to pay at service" button on the payment page. You then pay the technician in cash or by card terminal. If the option does not appear, online payment is required to confirm the booking.
What does it mean when my banking app shows the amount as held?
With pay after confirmation, the bank holds the amount on your card without transferring it, so your available balance drops temporarily. The amount is collected when you tap the confirmation button, or automatically at the time written on the payment page. If the team releases the hold, your balance returns according to your bank's procedures.
How do I get my money back if I cancel the order?
Contact the team with your order number through customer support or by phone; refunds follow the cancellation and refund policy published on the website. When processed, the money goes back to the same payment method, and the payment page shows "Amount refunded". It usually appears in your account within 5 to 14 business days, depending on your bank.
Will I get a tax invoice after paying?
Yes. Completed work gets a tax invoice with a number and verification code, and a payment receipt voucher may be issued for a payment. You can verify either on the Kashf verification page by scanning the QR code printed on it. The payment page receipt proves the online transaction itself, and you can save it as a PDF.
Why did the bank decline my mada card?
The most common reasons: insufficient balance or the daily online purchase limit exceeded, the verification code not entered in time, the card not enabled for online purchases in your banking app, or a wrong expiry date or CVV. Nothing was charged, so fix the cause and try again, or choose another method.
Related services
On-site inspections are available in Saudi Arabia; the tools and guides work anywhere.
This guide is educational. It explains estimation tools that help you understand a situation and decide what to do next; confirming a leak and pinpointing it always requires an on-site inspection with instruments. Structural questions are for a licensed engineer to decide.