Smart onboarding guide — for customers and the team
اقرأ Here is what this page is for بالعربية
The first time in any system is confusing. The smart guide appears where you need it: in the order form it tells you which photos help us, in My account where to find your warranty, at payment what a hold means. For those joining our team or partners: an ordered onboarding checklist from first login to closing the first case.
For customers
- A “what we need from you” list per service (meter photo, tank access...).
- The next step explained in the order, payment, documents and verification.
- Plain terms by pressing any dotted word.
- An “ask the assistant” button that answers from real knowledge and, when AI is off, gives you the same fixed text.
For staff, technicians and partners
A role-based onboarding checklist: profile, device registration, academy level one, tool basics, data-protection and customer-protection policies, receiving tasks, and closing a case with its documents — with saved progress and a “what do I do now?” helper that reads the current page and explains the required step.
For the owner
Everything can be switched off and edited from the dashboard: texts, checklists, terms and the assistant.
Honest limits
- The assistant answers from the establishment’s content and makes no decisions for you.
- Numbers and emails are masked from any question before external processing.
- Fixed texts are the base; AI is an optional addition within a set budget.
Frequently asked questions
Does the guide collect my data?
It stores only which steps you completed, to know what remains.
We explain what the feature does and does not do. Estimated values (probabilities, indicators, estimates) support a decision and are not a final diagnosis; confirmation comes from an on-site inspection.