Kashf smart assistant — knowledge, limits and handover
اقرأ Here is what this page is for بالعربية
When you write in customer service an automated assistant replies at once and says it is automated from the first message. It knows our services, cities, hours, enabled payment methods, policies and guides, and knows nothing about other customers’ orders. If you ask for a person, complain, or it is an emergency, it hands over immediately.
What it knows
Services and their descriptions, cities, hours, enabled payment methods, the inspection fee if published, policies, FAQs and tool guides. No invented prices: if none is published it says “after the assessment”.
Booking and tracking
It gathers service and city and points you to the order form; a customer verified by OTP sees a confirm button they press themselves. It confirms no appointment or price.
Privacy
Your text is data, not instructions; numbers and emails are masked before any external processing, and no other customer’s data is sent.
Honest limits
- It may be wrong; that is why it hands over when unsure.
- It has a daily cap; past it the team replies in person.
- It sees your orders only after you verify by OTP.
Frequently asked questions
How do I talk to a person?
Type “agent” or press the talk-to-an-agent button.
We explain what the feature does and does not do. Estimated values (probabilities, indicators, estimates) support a decision and are not a final diagnosis; confirmation comes from an on-site inspection.