Refunds and credit notes — the full path
اقرأ Here is what this page is for بالعربية
A refund is not a verbal promise but a documented path: a numbered request with its reason, review, decision, then a credit note linked to the original invoice and the amount returned by the same payment method where possible. Every step shows in My account.
The path
- Submit the request from your order page or through customer service with the reason.
- We review the case under the cancellation and refund policy.
- On approval a numbered (verifiable) credit note is issued and the amount returned.
- You receive notifications on every status change.
Timelines
A card return depends on the bank and gateway and may take days; a bank transfer needs a correct IBAN; cash is returned through the team with a receipt.
Honest limits
- What is and is not refunded is set by the published policy, not this page.
- The time for the amount to arrive is outside our control once executed by the gateway or bank.
- A credit note does not cancel the original invoice; it corrects it.
Frequently asked questions
Do I need the invoice to request a refund?
The order number is enough; we link the order to its invoice.
How do I track the request?
From My account or the link in the notifications.
We explain what the feature does and does not do. Estimated values (probabilities, indicators, estimates) support a decision and are not a final diagnosis; confirmation comes from an on-site inspection.