Maintenance contracts for businesses and compounds: one e-signed contract

What are maintenance contracts for businesses and compounds, and what do they cover?

A written contract between your organization and Al-Azl Al-Haseen Contracting Est. (Kashf). The contract sets out:

• The scope of services, such as leak detection, waterproofing, pest control and tank cleaning.
• The contract term, and the number and frequency of scheduled visits.
• The number of emergency call-outs included, and the fee for each extra call-out.
• The response time for normal and emergency call-outs, in hours.
• The materials policy, and the value and payment schedule.

The contract is issued electronically with a serial number, a digital fingerprint and a QR code, and your organization's representative signs it from their phone. After each visit, a verified electronic report with a verification code is handed over, as the contract's general terms state.

Who are these contracts for?

• Property management companies and owners' associations.
• Residential compounds, towers and apartment buildings.
• Commercial premises and offices, hotels and serviced apartments.
• Schools, hospitals, mosques, warehouses and factories.
• Villa owners who want regular preventive maintenance, since the contract types also cover villas and apartments.

When do you need a periodic contract?

• When call-outs keep coming from different units and are hard to track as separate orders.
• Before summer, to check tanks and pumps, and before the rainy season, to check roofs and waterproofing.
• When taking over a new building or starting to manage a property, to set up a verified inspection record for each unit.
• When you need a predictable maintenance budget with scheduled payments instead of emergency spending.

For what preventive maintenance itself involves, read preventive plumbing maintenance.

Where do you start?

• The business portal: the business and property management page has a contract quote request form, when it is switched on.
• Direct contact: call or WhatsApp 0544027180 and ask for a maintenance contract.
• From an existing order: if you have worked with Kashf before, ask to turn the relationship into a periodic contract, and the contract is created from your file.

Once agreed, you receive the contract page through a private link to review and sign.

What do you need before you start?

• The organization's name, the name and mobile of the person authorized to sign, and an email address.
• The organization's VAT number if it has one, so the tax invoice is issued in its name.
• The city, district, property type and approximate number of units.
• The services you need, and any recurring problems right now.
• Your preferences: visit frequency, payment method and a suitable start date.

How to use it correctly, step by step

Which contract type suits your organization?

• A residential compound or tower with dozens of units: the compounds type with a service level agreement, with monthly visits, more call-outs and written performance indicators.
• A medium apartment building or office block: the comprehensive annual contract with quarterly visits, or monthly if call-outs are frequent.
• A villa or building in good condition: the preventive annual contract with two visits, or the "on demand" bundle if you want a fast response without scheduled visits.
• A food business or workers' housing: add the periodic pest control contract.
• Buildings that rely on large tanks: the twice-yearly tank cleaning and disinfection contract, with tank leak checks. Read underground and roof tank leaks.
• An unusual need: the flexible type.

What should you check before signing?

1. Scope: are all the buildings, units and services named explicitly? Anything not named is outside the contract.
2. Materials policy: it is one of three: not included and priced in a separate quote; included for simple consumables only; or included for all materials and spare parts except whole appliances such as water heaters, pumps and tanks.
3. Call-outs and response time: how many call-outs are included, the fee for each extra one, and how many hours for normal and emergency calls.
4. Exclusions: the general terms exclude structural work, demolition and rebuilding, new pipework, misuse and third-party interference, disasters and floods, and faults in utility networks outside the property.
5. Termination and late payment: the general terms allow termination with 30 days' written notice, with dues settled in proportion to the work done. Service may be suspended if a payment is more than 15 days late after notice.
6. Liability: its limits are written in the liability and insurance clause.
7. Renewal: does the contract renew automatically, or does it need a new contract?

The contract clauses are general professional templates. If your organization is large, review them with your legal adviser before signing.

What determines the contract value?

There is no fixed value; the price is set in a quote for each organization. The main factors:

• The number and size of the units.
• The number of services included.
• How often visits happen.
• The number of included call-outs and the response time required.
• The materials policy.
• The condition of the network and waterproofing at the start.

15% VAT is added, and the total is split according to the payment option: upfront, monthly, quarterly or half-yearly installments, or a payment at each visit. Amounts are in SAR (Saudi riyal). To compare with the cost of a one-off inspection, read water leak detection cost.

Common mistakes with maintenance contracts

• Signing without listing the units and services in the scope, then disagreeing about what is covered.
• Choosing "materials not included" for an old building with frequent faults, then being surprised by materials quotes.
• Signing by someone not authorized to act for the organization.
• Not giving the team access to the units on visit dates, so the visit becomes "missed".
• Paying late, which holds up later payment links because they are issued in order.
• Letting another party work on items covered by the warranty during the contract, which breaches the second party's obligations in the general terms.
• Not reading the report after each visit, so early recommendations are lost.

Honest limits of the contract

• The contract does not cover structural work. Any decision about the safety of concrete or reinforcement needs a licensed engineer.
• The written response time is a contractual commitment within its limits; it does not stop a leak from happening. Regular maintenance reduces surprises but does not remove them.
• The business portal only works when it is switched on. You can always ask for a contract by phone.
• This guide is general information about the contract and how it works, not legal or financial advice.

When do you need a leak detection technician?

Before signing any periodic contract for an existing building, an initial inspection that establishes the condition of the networks, tanks and waterproofing helps. That way the contract is based on the building's real condition, not an estimate. Call a technician right away if any unit shows an unexplained water bill, a meter moving with the outlets closed, damp on the ceilings, or a pump running constantly.

Kashf technicians work with acoustic and thermal devices, pressure tests and tracer gas without random demolition, and issue a report with a verification code for each unit. Request an inspection or call 0544027180. Service is available in Saudi Arabia only.

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